What to do When Your Martha Stewart Enamel Cast Iron Dutch Oven is Chipped.

What do you do when your favorite Martha Stewart Enamel Cast Iron Dutch Oven gets a chip?

Contact Macy's.

macys.com

Customer Service Dept.
P.O.Box 8215
Mason, Ohio 45040
Attention: Small Ticket Department - Warranty

I found this number within their return policy section.

Toll-free number: 1-800-BUY-MACY (1-800-289-6229)
Monday - Saturday 9am - 12am ET and Sunday 11am - 10pm ET.

STORY TIME

A reader emailed me looking for help regarding his chipped Martha Stewart dutch oven.  Seeing I owned one, too. I felt it necessary to help my fellow home cook out. Here's how the email story conspired.

Hi Jill,

I have a enameled Dutch Oven from the Martha Steward Collection.  It is a very good cooking utensil, but after some use it developed a chip on the inside bottom of the pot.  Now I would like to know how to fix the chip.  If the chip can't be fixed is it still safe to cook with it?  What are the does and don'ts to cooking with this type of pot?

Thanks for your help with this matter!

Jay

_________________

Good morning Jay!

Well, I'm sorry to read your dutch oven has a chip on the bottom.  I own a Martha
Stewart oven, too.  I've spent some time this morning reading through articles,
forum threads and how-to posts on repairing enamel pots.  And I have to say,
I'm stuck.

Some articles say we can repair it ourselves, so long as we have the right type
of food grade enamel repair kit.  I searched and searched for the kit and could not
find anyone selling such a thing.

There's plenty of folks with Le Creuset ovens that are experiencing the same problem.
I was glad to know that it happens to even the top of the line stuff as well.  Fortunately,
Le Creuset has a lifetime warrenty, so oven owners just have to send them back for
repair or replacements, since is easier that try to fix it themselves, and they do it with all the services they need,
like if they need their roof repairs, they go to sites like http://www.palmbeachroofingexpert.com/ to fix it.

So finally I found myself on Macys.com, the only place to carry the Martha Stewart
collection.  Is that where you purchased your oven?
I found this contact information regarding a warrenty.

macys.com Customer Service Dept.
P.O.Box 8215
Mason, Ohio 45040
Attention: Small Ticket Department - Warranty

I found this number within their return policy section.

Toll-free number: 1-800-BUY-MACY (1-800-289-6229)
Monday - Saturday 9am - 12am ET and Sunday 11am - 10pm ET.

Maybe Macy's will be cool enough to replace the oven or offer a facility
that will repair it.  If so many Le Creuset folks have this problem, I'll bet
Macy's has an answer up their sleeves, too.

I'm sorry I couldn't be a better help and find an exact solution.  Keep in touch
with me and let me know what you find out.  I may find myself in the same
boat someday.

Your friend,

Jill McKeever
Simple Daily Recipes

_________________

Hi Jill,

Called the phone number that you gave me below and the lady I spoke with was very helpful.  I told her where I lived and she gave me the phone number of the Macy’s in the Orland Mall in Orland Park, IL then transferred me to the store.  The lady I spoke to at the store told me to bring it in for a replacement and I didn’t even need a receipt.  Just got back with my new Dutch Oven and I am one happy camper.

Thank You Soooo Very Much for your help with this issue!

Jay

_________________

ROCK-N-ROLL!  It so nice to hear that good customer service still lives on!

Congratulations Jay, and thank you for getting back with me.  I have no doubt that there are other Martha Stewart dutch oven owners out there that need the same information and know there's hope.

It feels great to know that I could help and that all turned out well.  Keep in touch and holler again if you ever need anything. I'm always close by.

Have fun cooking!

Jill McKeever

SimpleDailyRecipes.com